What Remote Hands means
Remote Hands (or Smart Hands) means handing the physical steps of a data center task to a local technician, while your team stays remote and keeps control of the decisions. You watch, you direct; we execute.
It's the answer when your equipment sits in a Japanese data center but your technical team is elsewhere — or when flying an engineer in would cost more than the task itself.
What a session actually covers
Depending on what your team needs, a Remote Hands session can cover:
- cabling — disconnecting and reconnecting network or power cables;
- hardware swaps — a drive, a module, a redundant power supply;
- a physical restart when a device stops responding remotely;
- a visual check of a rack, an indicator light, a display;
- photos or live video during the intervention.
How a session works
Your team connects online — video call or screen share — while a DAK Solutions engineer is physically on site. You direct every step in real time, and the work is documented — photos and a report — as soon as the session ends.
Why an engineer rather than a plain on-site technician
A data center enforces strict access and handling rules. An electrical engineer understands what they're doing — not just where to plug something in, but why reversed polarity or a loose cable is a real risk — and can react if something goes off the script your team planned.
When it's worth it
Whenever flying an engineer in from abroad isn't justified for a few hours of work, or your equipment sits in Japan without technical staff permanently on site.